1. What is the return Policy?
Customer : We offer a 7 days return policy for product purchased through Dermags HQ and Distributors with acceptable conditions of product defects will be considered.
Distributors: We offer 7 days return policy for products purchased through Dermags HQ with acceptable conditions of product defects will be considered.
2. How do I place a return or exchange?
Customers/ Consumers : Please contact Distributors and place complaint. Kindly please attached proof of defect (if any video or photo available) and receipt
of product purchased. Then, Distributors should inform Dermags HQ
within 3 days after received complaint and Distributors should fill up
the return form in system and and notify the return ID to Dermags
HQ. Dermags HQ will arrange to pick up the product defect at
customers address. Only Dermags HQ will decide to approve the
return and exchange of product defects. Dermags HQ will contact the
customer to arrange for product pick up. Customer do not allow to
courier the product defect without concerns Dermags HQ. HQ
Dermags will not responsible or pay the claim of postage or courier
Distributors : Please contact HQ through WhatsApps: +6011-39714250 (sakinah) within 7 days after received stock from HQ Dermags. Kindly please
attached receipt of product purchased. Only HQ Dermags will decide
to process return and exchange of product defects.
3. Timeline of process product return